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The customer relationship management (CRM) module was designed as an end-to-end customer centric solution that allows you to track customers from lead origination through the sales cycle and placing the order. The CRM module is integrated with front and back office modules streamlining the processes and ultimately decreasing costs and increasing revenue.
Here are some other features:
Allow your customer to become more involved in the order process through the Syteline Customer Portal. Your customers can use the customer Portal for checking on order status, view outstanding estimates, requesting an RMA or reprinting an invoice can now be handled directly by the customer. They can also look at product information including browsing products by category, displaying featured products and top sellers, and then drilling down to individual items with pictures, pricing and associate recommended terms.
"Customer Relationship Management (CRM)" is part of the Infor SyteLine line of products, developed by Infor.