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Managing returns from customers can be an overwhelming task at times because a return can require one of many different decisions: Do we require parts to be returned? Are the parts going to require inspection when received? Will we ship replacement parts? Are there charges that will require invoicing? The Return Material Authorization (RMA) module has been designed with these questions in mind.

RMA integrates with credit memo, sales order, purchasing, and work order to allow a seamless and effortless decision-making process for categorizing and documenting a customer return in accordance with your company’s policies to ensure that your customers receive goods that meet their expectations with minimal delay.

In order to provide this degree of customer service, the team responsible for processing credits and returns will need tools to be able to verify the original purchase, identify and communicate the available options for return, document information that will help determine the appropriate disposition, and initiate replacement orders.