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Now that you’ve secured your customer’s business, you have the day to day challenge of fulfilling their needs for service and repair while managing their warranty and service plans. Keeping the focus on your customer is critical to ensuring they get timely attention. Being able to easily locate plan coverage ensures your customers are not billed for services covered under those plans, and you’ll also be able to efficiently capture the costs for material and labor that’s not covered.
The Customer Service Management module has been designed to help you easily and efficiently manage your customer repair, service and warranty needs. Track your customer issues through to resolution, process invoices for billable work related to services provided, manage service and warranty plans and renewals.
"Customer Service Management Module" is part of the INDUSTRIOS line of products, developed by INDUSTRIOS Software.