Utility Service Order Management

The Utility Service Order Management system (a component of the Utility CIS Module) provides the capability to generate service orders with job dates, type of work order, department, worker, priority level, requester, and utility service address, if applicable. Upon completion of utility-related service orders, such as meter change outs, turn-ons, turn-offs, etc., the Utility Customer Information System is automatically updated. The system tracks the status of all service orders and provides detailed statistical analysis capabilities. A warning message is displayed if the user attempts to create a service order for an account with an outstanding service order pending.

An icon is displayed on each window in the Utility Customer Information System that provides the option to inquire, create, or complete a service order. The Service Order Console displays all Service Orders, with the ability to filter display by department, employee, date range, type of Service Order, and status.

The system is fully integrated with INCODE's Utility Customer Information System. Histories of all utility account-related service orders are displayed in each customer's account in the Utility Billing inquiry program.