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INCODE’s comprehensive Utility Customer Information System is designed to provide automated billing and collections of multiple services for municipal governments. Services may include water, electricity, gas, sanitation, sewer, demand meters, security lights, as well as others. The system provides powerful inquiry capabilities using drop-down lists, pre-defined reports, as well as user-defined query and report writing capabilities. User-defined comment codes and fields may be created. The fields can be defined to prompt “pop-up” warning windows that appear during inquiry, maintenance, payment posting, etc. The Utility Billing System is a primary component of the Customer Information System product suite which share common property and contact files.

Features/capabilities in the system include: a bad debt system, contracts, average monthly payment, payment arrangements, detailed transaction and consumption history for a user-defined number of years, history of all service orders performed at the service address, option for interest on deposits, option for deposit refunds based on credit history, letter of credit and cosigner deposit tracking features, meter inventory system, user-defined proration of turn on’s and off’s, ACH bank draft capability, printing of refund checks, bad check tracking, and more. Unlimited notes related to each occupant or service address may be kept on-line. Service Orders are a component of the Utility CIS system and need not be purchased separately. The system may be interfaced to INCODE’sCentral Cash Collection, General Ledger systems, and third party Automated Meter Reading systems. Complete data conversion services are available from INCODE.

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