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IFS/Service Contract Management™ allows you to specify and control the service level for each customer and for each service object as precisely as possible. Once the service pricing and invoicing of services are agreed with a customer, they can be set up in the contract management component and automatically controlled and followed throughout the contracted period. Services can then be invoiced periodically, after each service activity or as a combination of both. You can also set up fixed prices. Furthermore, the extent and scheduling of preventive maintenance activities, modifications and compliance with service bulletins can be specified for each service object. The component can also be used to set up MRO service contracts. During the entire lifecycle of the contract service, orders will be automatically generated just in time with the specified content.
"Service Contract Management" is part of the IFS Applications line of products, developed by IFS North America.