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Provides a centralized resource to efficiently manage citizen requests through multiple communication channels - phone, email, walk-up or web. CRM allows consistuents to find answers to questions with a self-learning, searchable knowledgebase, freeing up your staff resources for other projects. Configuration and customization is self-administered without the need for any programming - your knowledgebase grows with your community. With the addition of the Work Order module, citizen requests can be instantly routed to departments for completion and integrated with all other facets of the 4gov financial solution.
"Citizen Request Management" is part of the 4Gov line of products, developed by Information Development Consultants.