Hippo CMMS Review: Pros and Cons, Features, Pricing
Hippo CMMS was acquired by iOFFICE in 2019 and is no longer supported; they recommend existing customers switch to Eptura Asset.
What Hippo CMMS lacks in inventory capabilities, it makes up for with its interactive floor plans and valuable analytics. It’s user-friendly web-based system supports preventive maintenance scheduling and has responsive customer service.
However, it falls short on direct integrations with major ERP and accounting systems, so if that’s a priority, you might need to consider other options.
- Best value at $35/user/month
- Easy of navigation
- Easy to attach photos via mobile app
- Email notifications
- Excellent user tutorials
- Can't reopen old work orders
- Difficult to use search function
- No parts hierarchy in database
- Developer Eptura
- Client OS iOS, Android, Web
- Deployment Cloud Hosted
What is Hippo CMMS?
Hippo CMMS is a cloud-based computerized maintenance management system that helps companies track and manage their assets, equipment, and inventory. The software is primarily used to automate maintenance tasks, streamline work orders, and manage preventive maintenance schedules. It has a user-friendly interface and offers real-time updates about the maintenance tasks in progress. It also provides comprehensive reporting and analytics capabilities, aiding decision-making processes.
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Who Is It For?
Hippo CMMS is ideal for facility managers, maintenance teams, and business administrators who need to manage, track, and schedule work orders for their facility. It is also designed for people who are responsible for overseeing assets and inventories of spare parts, and those who want to monitor performance metrics and reporting. Its user-friendly interface is perfect for those who prefer a visual approach to facility management, with features like interactive floor plans.
Good Fit For:
- Companies seeking a user-friendly CMMS solution. Hippo CMMS has a minimal learning curve and is easy to use.
- Organizations that need to track maintenance tasks and manage preventive maintenance schedules. We felt Hippo CMMS improved data reliability and ensured adherence to preventative maintenance schedules.
- Teams looking for a web-based solution that can be accessed from any location. We appreciated the web-based nature of Hippo CMMS, which enables easy accessibility.
- Businesses that value responsive customer support. We felt the support team at Hippo CMMS has been very responsive.
Bad Fit For:
- Businesses requiring a highly customizable CMMS solution. Certain features of Hippo CMMS are not very customizable, which requires workarounds.
- Companies that need a robust inventory management system. Although Hippo CMMS has an inventory tracking feature, it lacks certain capabilities, such as showing replenishment history and reporting on where parts are used.
- Organizations that require seamless integration with other software. Hippo CMMS has an API for connections but lacks direct integrations with several top ERP and accounting systems.
Our Ratings
| Usability - 9.7 | System was very easy to use; modules are laid out in an easy to understand manner; features are well integrated; nothing felt overly cumbersome; there may be a slight learning curve during onboarding. |
| Support - 9.6 | Can open live chat directly in software; connects you to advisors, onboard specialists, or trainers; online resources such as a help center with training documentation and best practices available; Phone support available 7AM-6PM Central. |
| Scalability - 10 | Product has all the features you'd expect for a CMMS software; would expect is to accomplish all needed tasks, mobile use was very streamlined and efficient |
| Security - 8.75 | Not able to locate information about multi-factor authentication, great user permissions for different employee levels, data export available and simple to use. |
| Value - 7.5 | Pricing information is not publicly shared; last known pricing information presents a very affordable option with pricing tiers for everyone; advanced features hidden behind more expensive plan |
| Performance - 9.5 | Software transitioned to different modules smoothly; easy to identify which areas communicated with one another; some minor bouncing back and forth between views to complete routine tasks. |
| Key Features - 10 | Multiple dashboard views; interactive floor plans, detailed work order management; preventive maintenance schedule view; comprehensive parts management. |
We felt Hippo CMMS was incredibly easy to use. This means users should be able to get up and running with the software quickly. We also felt the support team at Hippo CMMS was responsive and helpful when we had questions. While more in-depth pricing information was not available on their website, we learned that the starting price of Hippo CMMS was around $35/user/month, which we felt was an incredible value.
Certain features of Hippo CMMS are not very customizable. The inventory aspect of Hippo CMMS felt limited, such as lacking a detailed replenishment history and reporting on where parts are used. Considering it is maintenance software, inventory might not be your first priority, but I could see companies wanting a “full package” feeling disappointed.
Features We Liked:
- Multiple Dashboard Views: Standard, Calendar, KPI, and Advanced.
- Interactive Floor Plans: For visual asset management.
- Detailed Work Order Management: Creation, update, completion, approval/rejection, etc.
- Preventive Maintenance Schedule Creation: To stay on top of asset health
- Comprehensive Asset and Parts Management: Barcode system, spare parts list, etc.
- Reporting Module: Work order completion, cost analysis, performance metrics, etc.
- Customer Support: Direct messaging, resources, tutorials, etc.
Pricing Plans
As of 2023, Hippo’s pricing is not publicly available. The prices mentioned here are based on the last figures they publicly shared on their website.
| Plan | Pricing | Features |
| Starter | $39/user/month |
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| Plus | $69/user/month |
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| Pro | $99/user/month |
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Summary
Hippo CMMS is an easy-to-use, cloud-based CMMS that enables efficient tracking and management of assets, equipment, and inventory. It delivers real-time updates about maintenance tasks and comprehensive reporting for informed decision-making. However, its limited customizability and inventory management features may fall short for businesses requiring those aspects.
It is a great fit for organizations looking for a user-friendly CMMS with excellent customer support and the ability to handle preventive maintenance schedules. On the flip side, businesses seeking extensive customization, robust inventory management, and seamless software integrations may need to consider other options.
Despite these potential drawbacks, Hippo CMMS continues to provide a valuable solution in the CMMS market, offering interactive floor plans, detailed work order management, and versatile dashboard views.
User Reviews of Hippo CMMS
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Maintaining maintenance records and consistently scheduling PM services have made our maintenance program really take off. Gone are the days of searching through file cabinets for past maintenance reports and missing critical scheduled services/audits. Hippo CMMS provides me with the tools to accurately track, report, and research all of the items important to maintaining our building, machinery, and vehicles!
Hippo CMMS has helped turn us from a reactive department to a proactive department thus reducing lengthy downtimes.
A very valuable piece of team management software. It is very important in the accomplishment of our departmental goal - the care of our facilities.
Having a CMMS that is easy to use streamlines our maintenance department. Work orders are easy to schedule and complete. Scheduled PM’s have helped with lowering the number of unplanned maintenance downtime, increasing our overall production efficiency and minimizing our defects.
This has been the easiest software to use and train other to use. This software has helped us become a SQF certified company.
We get work done more efficiently and things don’t get forgotten. Reduce time reporting problems with equipment. Able to prove past problems are repaired. Easily justify planned repairs or upgrades.
It’s the best CMMS I know of. We’ve gone from a complete ‘fog of war’, not knowing what’s going on with maintenance beyond the moment, to a reasonably good handle on the program. In my view we could be making much better use of Hippo, but that’s our shortfall (organizational will seems to have peaked at the level we’re at) and not the software. We’re content, but if we wanted, Hippo already offers much more than we use.
It has changed the way we do maintenance from breakdown to preventative and has allowed us to track maintenance of various machines easily.
Our maintenance department made a light year jump from the stone age to current times by going to this system.
Maintenance on site is now better able to schedule and track work to be done. All work is recorded and can be viewed by management at any time to make sure PMs are done and watch for possible overloads. Technicians are able to track each other and keep things moving regardless of being in touch with others that have been involved or not. Multi site users can see what they have on the books before arriving so they make sure they have the tools and parts needed before they go to site. Took a while to get everyone comfortable and mold the information to the users but now they would not give it up!
Work order management is now efficient and effective. Technicians have access to their work orders through cell phone vs. through a kiosk station , cutting time spent on a computer. Timing is more accurate for labor tracking with use of mobile App also. Parts inventory is accurate and more efficient as well.
When we have equipment failure having the manuals and specs at my finger tips has been the biggest impact. Keeping track of repairs and work orders is also high on the list
I have 2 buildings to manage and it would not be possible for me to know what is going on without Hippo CMMS. I get every work order to approve and assign and this keeps me in the loop. Thank you for helping me every day.
Literally helps me to do my job to the best of my ability everyday. Love this product and recommend it to everyone I work with.
Before Hippo there was not a consistent way of handling work orders, tracking work order, and we were unable to produce the reports that our Chief and Council were requiring at short notice. With Hippo this has now dramatically improved. All staff are able to access Hippo, see the work orders that need to be worked on, completing work orders and preventative maintenance allowing us to produce the reports required by our ED, CEO and Chief and Council when required. It has also allowed us to do proper billing rates for the work done as the time to complete the work order is being tracked correctly now.
Hippo is an easy to use, easy to understand, and easy to manage platform. It has changed the way our department operates for the better.
Hippo is a simple full featured maintenance software. It’s helped us get on top of preventive maintenance and repairs. Super easy to use.
Ease of use,support and cost.
More inventory features. There’s is good but could use more
