CAS is a modular software system; that consists of nine feature packs, or modules. The fact that this software package is modular allows you to only pay for what you need. Each module can be operated independently, assuming you have purchased this module, the Basic Feature Pack. The core of the Basic Feature Pack is a robust accounts receivables accounting system. The basic feature pack is designed to take care of telecom/datacom specifics within CAS. This product features profit center accounting, with multi-currency support; therefore allowing the CAS to support the size and configuration of any business. This billing software manages and administers: recurring, non-recurring, and USOC charges; in addition to supporting one time billing, with historical tracking. All statements can be configured to appear exactly the way you desire; with no limitations. For past due payments, CAS automatically generates and distributes collection and termination notices; saving your employees countless hours of time, otherwise spent doing administrative duties associated with collecting past-due payments. If your company bills for customer support, or other service calls, CAS is equipped with a Call Process Log that can guarantee you bill for every call. Additionally, this product can support calling trend tracking and reporting.
This product provides several advantages in the area of generating statements. All statements can be multi-lingual; allowing you to support any customer base. There are 73 options for formatting your statements and adjusting their content. On-line statement archival and retrieval allows both your customers and your employees to view past statements, from anywhere that has an Internet connection. Additionally, the year end closing processes of CAS provide you with several reports useful for your reporting purposes.
Finally, to give you advantages in the areas of customer care and CRM. You can perform tracking by customer service representative or status (open or closed). Additionally all contact records are stored online, providing easy access to all customer specific data. Furthermore, each ticket can be user defined, and allows for free-form notes to be attached to each ticket. The notes allow for 750 characters and are automatically numbered and stamped by date and time.
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