Is GMS Non-Profit Accounting and Financial Management right for your business?

GMS Non-Profit Accounting and Financial Management is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a GMS Non-Profit Accounting and Financial Management demo, technical support, product or pricing information or to simply to compare GMS Non-Profit Accounting and Financial Management with competitive options? Quickly get answers and the information you need.

Software Warranty and Continuing Support Services

GMS’s warranty and continuing support program assures that your accounting and financial reporting system will function and perform for your organization for many years to come.

GMS maintains a Service Staff team to provide complete client support by telephone. The Service Staff are former clients who have served in a Fiscal Officer capacity. Located in various parts of the United States, we are able to provide support and service to GMS clients in all time zones.

GMS places an exceptionally high priority on quality service. We maintain service histories on all clients, and provide in-service training to keep our staff current with GMS products.

All GMS services are provided toll free. Hours are 8:30 to 7:00 EST Monday through Thursday and 8:30 to 5:00 EST on Fridays. Service calls may be placed by requesting a Service Call, as well as by telephone, fax or e-mail. GMS policy is to respond within 2 hours or earlier depending upon the circumstances.

Continuing support program consists of basic warranty/license and continuing support and service.

Basic Warranty and License

All clients subscribe to a warranty and license which includes selected services. Our commitment is that your software continues to function and remains operationally current.

Here is what the basic warranty and license includes:

  • GMS Accounting system is a multi user software.
  • License fees vary based on the number of licensed users.
  • Software updates and upgrades will be available to keep your software functionally current with the overall GMS Accounting and Financial Reporting System.
  • Help files are provided which contain instructional usage of the GMS system.
  • Payroll tax (state and federal) and W2 software updates as may be required.
  • News from GMS – our monthly newsletter emailed to all clients and accessed in the Newsletter section.
  • Toll free access to the GMS Service Staff for assistance with software operation issues.
  • Toll free access to the GMS Programming Staff for advice and assistance with special programming issues.
  • Ability to take advantage of GMS bulk purchase prices for W2 and 1099 forms.
  • Ability to attend the GMS Annual Users Financial Management Conference and specialized post conference intensives and take advantage of our user registration fees.
  • GMS Supplement Catalog and access to GMS Supplements and Enhancements.

Continuing Support and Service

Options are provided for continuing service – a full unlimited service program for accounting and software operating assistance, or, a limited “pay as you use” assistance program.

To provide your staff unlimited support when the system is first implemented, all new users subscribe to our full unlimited service program for the first year.

These support services are provided on a continuing basis:

  • Assistance correcting user operating errors including diagnosis of problems, reconciling amounts and advice re-running procedures.
  • Accounting advice on all aspects of system operations including chart of accounts, handling of specific transactions, cost allocation and indirect costs, void and manual checks, payroll adjustments, etc.
  • Advice on hardware.
  • Assistance to auditors in interpreting reports and functions performed in the GMS system.
  • Access to GMS knowledge and experience about accounting, non-profit financial management, federal assistance regulations and accounting and audit standards.
  • General “problem solving” support which might apply to any aspect of system operation.

Other Applications

The following applications are designed to work hand-in-hand with Ongoing Support and Service:

"Ongoing Support and Service" is part of the GMS Non-Profit Accounting and Financial Management line of products, developed by Grants Management Systems.

Related Products

The following software product lines are also offered by Grants Management Systems: