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Software Warranty and Continuing Support Services
GMS’s warranty and continuing support program assures that your accounting and financial reporting system will function and perform for your organization for many years to come.
GMS maintains a Service Staff team to provide complete client support by telephone. The Service Staff are former clients who have served in a Fiscal Officer capacity. Located in various parts of the United States, we are able to provide support and service to GMS clients in all time zones.
GMS places an exceptionally high priority on quality service. We maintain service histories on all clients, and provide in-service training to keep our staff current with GMS products.
All GMS services are provided toll free. Hours are 8:30 to 7:00 EST Monday through Thursday and 8:30 to 5:00 EST on Fridays. Service calls may be placed by requesting a Service Call, as well as by telephone, fax or e-mail. GMS policy is to respond within 2 hours or earlier depending upon the circumstances.
Continuing support program consists of basic warranty/license and continuing support and service.
All clients subscribe to a warranty and license which includes selected services. Our commitment is that your software continues to function and remains operationally current.
Here is what the basic warranty and license includes:
Options are provided for continuing service – a full unlimited service program for accounting and software operating assistance, or, a limited “pay as you use” assistance program.
To provide your staff unlimited support when the system is first implemented, all new users subscribe to our full unlimited service program for the first year.
These support services are provided on a continuing basis:
"Ongoing Support and Service" is part of the GMS Non-Profit Accounting and Financial Management line of products, developed by Grants Management Systems.