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Rapid changes in technology compress product life cycles and increase demands for new products. This constant state of transition and flux creates a huge demand for quality field service. glovia.com - Field Service is designed to meet this demand by providing the tools you need to manage all aspects of your Field Service team.
For progressive companies not afraid to compete for and win new customers, Field Service has become a very profitable and strategic offering. The benefits of a properly managed field service team are numerous. Good field service keeps customers satisfied and coming back, provides a source for valuable marketing information, and creates a significant, continuing revenue stream for a product.
Field Engineer Assignment and Monitoring
This feature allows users to keep track of field engineer activities, including job assignments, performance, service call status and completion, inventory usage, and time cards. It also allows users to:
Integration With Installation Orders
The ability of Field Service to automatically create a customer site register on completion of an installation order provides an invaluable tool to your field service team. By allowing you to identify and maintain material directly from installation orders, Field Service eliminates concerns about “as built” versus “current” site configurations.
Service Call Management
The Service Call Desk provides the ability to log, track, monitor and respond to incoming calls for field service. These functions are managed through a Service Call Workbench which not only handles all incoming field service requests but also performs the following functions:
"Field Service" is part of the glovia line of products, developed by Glovia International - ERP.