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Do your service teams currently track internal issues and customer questions manually on paper forms? Is there a quick and easy way to look up past support issues or a client’s history of problems? Can you pull meaningful reports or determine if services were being accomplished in a timely manner? In addition, do workers or customers feel they are in the dark as to the current status and when the issue(s) or question(s) will be addressed?
Service Request Manager uses the power of your current network (and/or the Internet) to allow your workers and clients to self-register, quickly and easily enter trouble or service tickets, and check the current status online. On the back-end, you can automatically or manually assign resources, enter notes, close out requests, and produce manager-level reporting. This process helps to promptly address your internal and client’s needs and increase margins for service areas.
"Service Request Manager" is part of the eBusiness Enterprise line of products, developed by Ganote & Company.
eBusiness Enterprise is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.