Focus CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.
- Provides sales forecast and trends reports
- Generate insight on customer behavior and evaluates effectiveness of activities and campaigns
- Tracks prospects through lead generation, prioritization, distribution and follow-up processes
- Anytime access and input data in real time and Informed decisions through comprehensive reports
- Automatic call allocation at customer service centers
- Call Scripting, Price Book Matrix, Contract and SLA Management
- Self Service customer portal
- Google Maps Integration
Campaign Management Plan campaign and target segment Budgeting and ROI analysis Campaign Reporting…
Telemarketing Call scripting Customizable Sales Lifecycle Segmentation and grouping of prospects Lead Management - Lead capturing and assignment rules definition…
Sales Management Quotation Analsysis Price book matrix Sales Team Hierarchy and Territory Management Account and Contact Management Approvals and workflows Sales Analytics and customizable…
Service Management Contract Management Service Request Management Real Time knowledge base Case Resolution and Activity Analysis Service level agreements (SLA) Self Service customer portal…
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