CentraHub CRM
A customer relationship management system designed by Focus Softnet, LLC.
Product Overview
CentraHub CRM, developed by Focus Softnet, is a comprehensive customer relationship management solution designed to optimize sales, marketing, and customer service. It combines ease of use with customization to manage client relationships and drive business growth effectively. Key features include lead generation, CRM marketing automation, custom development options, data-driven analytics, and operational CRM capabilities.CentraHub CRM acts as an all-encompassing solution for businesses looking to enhance customer engagement and satisfaction.
CentraHub CRM offers insightful analytics and reports to help businesses make informed decisions and strategies.
Pros
- Customizable for business needs
- Offers effective lead management tools
- Multiple pricing tiers to meet different budgets
Cons
- Limited default integration plugins
- Some features are locked behind more expensive plans
Target Market
Businesses of all sizes and across every industry seeking an all-in-one CRM solution that offers customization, effective lead management, and operational efficiency. It is particularly useful for those looking to integrate CRM with marketing automation and analytics.About CentraHub CRM
Features
- Provides sales forecast and trends reports
- Generate insight on customer behavior and evaluates effectiveness of activities and campaigns
- Tracks prospects through lead generation, prioritization, distribution and follow-up processes
- Anytime access and input data in real time and Informed decisions through comprehensive reports
- Automatic call allocation at customer service centers
- Call Scripting, Price Book Matrix, Contract and SLA Management
- Self Service customer portal
- Google Maps Integration
Campaign Management
- Plan campaign and target segment
- Budgeting and ROI analysis
- Campaign Reporting
Sales Management
- Quotation Analsysis
- Price book matrix
- Sales Team Hierarchy and Territory Management
- Account and Contact Management
- Approvals and workflows
- Sales Analytics and customizable dashboard
- Forecast Management
- Commission Calculations
- Mobile CRM integration (Apple, Android Apps)
- Integration with Financial ERP
Service Management
- Contract Management
- Service Request Management
- Real Time knowledge base
- Case Resolution and Activity Analysis
- Service level agreements (SLA)
- Self Service customer portal
- Asset and Product Management
- Warranty Management
- Calls Escalations
- Business intelligence Reports
Telemarketing
- Call scripting
- Customizable Sales Lifecycle
- Segmentation and grouping of prospects
- Lead Management - Lead capturing and assignment rules definition
Product Overview
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