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EPS also offers an integrated customer service and support feature that allows your employees to better communicate with themselves and their clients. When a customer service issue arises, one of your employees files a new incident report, that details the issue and enters it into the system and stores a record of it. This information is the sent in an e-mail to other Customer Service Representatives to keep them up-to-date on all issues. This issue can then be resolved and followed up on; ensuring that issues are never lost in the typically muddled communication across employees.