Service Work Orders

Allows you to:

• Keep field people in the field. All the information they need can be accessed in real-time through a laptop or PDA. There's no need to come to the home office with schedule or work order questions or to tie up office personnel with phone calls
• Arm your phone representatives with complete item and customer history, and a deep technical knowledge base so they can properly identify the issue and assign the correct problem code
• Dispatch technicians, employee or contractor, based on location, schedule availability, skill searches, and certifications
• Notify technicians of schedule changes via workflow requests and integration with their Microsoft Outlook calendar. Email, page, phone, or fax notifications can also be sent using Exact Event Manager™
• Maximize uptime through scheduled preventative maintenance at regular intervals, based on customer usage, or both