Exact Field Service
Exact Field Service provides a powerful set of business tools to help service organizations optimize the efficiency and effectiveness of their entire team.
Exact Field Service enables organizations to wrap their arms around their entire operational process including customers, vendors, contracts, service orders, preventative maintenance, parts inventory, and invoicing, in one solution and a single database.
Built on award winning Synergy technology, Exact Field Service enables greater productivity and profitability by allowing multiple users at remote locations to share information in real-time via a secure Internet connection.
From creating a service contract, to scheduling a work order, to recording time and materials, to invoicing, Exact Field Service empowers the organization to streamline processes and improve customer response time.
With Exact Field Service you can:
- Improve customer service response time
- Maximize technician productivity
- Speed billing and improve collections
- Increase the accuracy of your parts inventory.
- Automate work order creation and maintenance schedules
- Establish preventative maintenance schedules to minimize downtime
- Offer customers self service capabilities via a Web Portal
- Track time and materials by project, contract, product, location and customer
Warranties & Service Contracts Allows you to: Set proper payment expectations and eliminate any confusion over what’s covered and what’s not before the service is performed with full access to…
Billing & Collections Allows you to: Eliminate the errors and inefficiency from re-keying work orders from paper forms Avoid invoice disputes by billing only for parts and service that are not…
Parts Management Allows you to: Track parts inventory by location, down to the individual service van Automatically relieve inventory items used on service orders and initiate purchase orders…
Service Work Orders Allows you to: Keep field people in the field. All the information they need can be accessed in real-time through a laptop or PDA. There’s no need to come to the home…
Account Management Allows you to: Give everyone who comes in contact with your customers access to all the information they need to provide superior service Notify the appropriate salesperson…
Self-Service Web Site Allows you to: Decrease the number of incoming calls by allowing customers to check the status of their service requests via your self-service portal Empower your customers…
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