ESP, Evron’s Service Package solution, addresses every step of the field service life cycle, from establishing contracts to dispatching service personnel to performance monitoring.
- Call Management
- Service Call Management
- Customer Information
- Schedule Board
- Flexible Service Contracts
- Parts, labor and expense tracking and billing
- Flexible Invoicing alternatives
- Creation of Work Orders
- Readily accessible service history
- Scheduling and dispatching of service personnel
- Field Service Personnel information
- Parts Tracking to serial # level
- Service Vehicle information
- Preventative Maintenance and Warranty Tracking
- RMA control
- Extensive Administrative Reporting
- Integration with pagers, fax, e-mail
- Web enabled, browser accessible
- Wireless and remote access
- Integration with various Accounting Systems
Integration: ESP can operate on a standalone basis or integrate with a variety of back office (financial) applications, including the e by Epicor suite and Platinum for Windows from Best Software and others.
Reviews of ESP - Field Service Write a Review
From what we have seen, they are very professional and well-rounded in their features.
The good: We haven’t yet purchased the software, but the professionalism of the sales department is very encouraging and helpful to us as we don’t feel pressured to buy and they have the patience to deal with multiple detailed questions.
The bad: nothing yet - too early to tell!