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Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want rapid response service. Epicor Mobile Field Service locates and dispatches field personnel to the customer site, while updating work order and mobile inventory statuses in real time from the field. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs.
"Service Management" is part of the Epicor E10 ERP line of products, developed by Epicor Software.