Combining the power of Microsoft CRM and the Inter-Tel Axxess® Converged Platform.
ePartners’ Telephony Manager combines Microsoft’s powerful CRM and the Inter-Tel Axxess® Converged Platform to help organizations communicate more effectively, build customer loyalty and generate revenue.
- Easily initiate, manage and track telephone conversations directly from MSCRM, including: outbound dialing, holding, recording and sharing conversations.
- Enhance call center efficiency with Telephony Manager’s robust transfer and teleconferencing solution—directly connect customers to available agents and teams.
- Instantly retrieve customer information and open MSCRM leads, cases, or opportunities with incoming call matching and screen-pop features.
- Dramatically improve customer and prospect call tracking in MSCRM with extensive call history functionality.
- Increase customer loyalty and satisfaction by continuously sharing account information across the organization.
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