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ePartners Telephony Manager for Microsoft CRM

A customer relationship management system designed by ePartners.
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Combining the power of Microsoft CRM and the Inter-Tel Axxess® Converged Platform.

ePartners’ Telephony Manager combines Microsoft’s powerful CRM and the Inter-Tel Axxess® Converged Platform to help organizations communicate more effectively, build customer loyalty and generate revenue.

  • Easily initiate, manage and track telephone conversations directly from MSCRM, including: outbound dialing, holding, recording and sharing conversations.
  • Enhance call center efficiency with Telephony Manager’s robust transfer and teleconferencing solution—directly connect customers to available agents and teams.
  • Instantly retrieve customer information and open MSCRM leads, cases, or opportunities with incoming call matching and screen-pop features.
  • Dramatically improve customer and prospect call tracking in MSCRM with extensive call history functionality.
  • Increase customer loyalty and satisfaction by continuously sharing account information across the organization.

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