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Entering orders and answering customer questions about order status are just about the biggest job for any mail order business. With M.O.M. working for you, life in the office is going to be much easier!
Enter Orders Fast and Accurately! - With M.O.M.’s industry-acclaimed user interface, your order entry staff will become stellar performers. Total order control features give your staff the power to quickly enter customer selections, calculate shipping charges, and take payment information for COD, credit card, prepaid and invoiced orders. Of course, it’s really the little things that make M.O.M. a pleasure to use, and the graphical interface makes order entry seem like you’re writing up the order on a piece of paper!
If you forget the stock code, look-up a stock item by description, vendor stock code, UPC Code, ISBN number, price, size, color, product class, and many more or items sold in different sizes, colors, or other variables, select the specific item from a complete list of all variations! Enter a new stock item on-the-fly if you don’t carry it in your catalog.
Keep your customers totally informed - color coded status codes let you know if the item is in-stock, committed, back-ordered, packed, shipped. For back ordered items, let the customer know the exact date that you expect to receive it.
Change an item’s unit cost, discount, description, scheduled ship date - you have complete control over everything associated with the order and its items.
Turn your order takers into salespeople with product up-sells, cross-sells, and substitutes.
Write the customer a memo on the invoice or send them a personalized letter.
In the event of partial back orders, select to ship the in-stock items ahead of the back ordered items. M.O.M. automatically takes care of the billing and shipping.
Offer your customers the option of *combining more than one type of payment *or more than one method of shipping on a single order.
Issue Return Merchandise Authorization (RMA) numbers and track returns from customers with reason codes. Process returns and M.O.M. automatically balances the customer account.
Create an order quotation and print, fax, or e-mail the quote to your customers direct from the Order Entry screen. Turn a quote into an order with just a click of your mouse.
Transact Credit Card Amounts Direct to Your Bank - Add the Interactive Credit Card Authorization System option to your M.O.M. system, and you can approve and transact credit card sales directly to your bank right from M.O.M.’s order entry screen.
Download Orders from an 800 Service Firm or Export Orders for Fulfillment! Add the optional Import/Export Module to your MOM system, and you’re ready to hook-up to an order taking service, another office of your company using MOM, or an outside fulfillment company. With MOM’s flexible data format, virtually any service firm can be used to take or process orders for you.
Web Commerce Made Easy with SiteLINK - If you’re interested in expanding your business onto the Internet, our SiteLINK option gives you the ultimate in power and control to create and manage a entire Web store. Select from a list of templates to create a unique design for your business, and then use the product information you already have setup in M.O.M. to put up your Web store. Your finished store, complete with product directories, customer shopping cart, and check-out screen, can be ready for your first customer in less than a day!
Gift Orders - Orders with separate shipping addresses are no problem for MOM. In fact, you can enter as many recipients as you need in a single order. M.O.M. consolidates all the shipping and merchandise charges on a single invoice. MOM even maintains a separate gift-to customer file with all of the gift-to names and addresses for that particular customer. So, when Robert Smith calls to order a gift for his grandson, you already have the name and address of each of his grandsons right on the screen. And, with MOM’s List Management Module, you can even send out special letters to your gift-givers informing them about the gifts they sent last holiday and to whom they sent them. With MOM working for you, you’ll not only easily manage your holiday gift sales, you’ll increase them!
Counter Sales Too!! - Add the optional Point of Purchase (POP) Module to your MOM system, and you add a full-featured cash register to take and transact counter sales. Many mail order companies also have a front-office store. M.O.M.’s POP module gives you a specially designed order entry screen and register reports to support your point of sale operation.
"Order Entry" is part of the Multichannel Order Manager (M.O.M.) Enterprise Edition line of products, developed by Dydacomp.