Is Spectrum Construction Management Software right for your business?

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Spectrum’s Work Order module provides a complete billing, tracking, and dispatch system for companies that perform service work. With Work Order you can control service activity, review customer service history, quickly invoice work performed, and control profitability for each invoice. Reporting provides customer history and profitability across a variety of selections.

When a call comes in, the Service Calls screen allows you to immediately determine whether an open work order for the site or job already exists. A credit check can be performed, open AR items can be reviewed in detail, and work order history can be viewed. From Service Calls, you can either modify an existing work order or create a new one.

Work Order Dispatch can be used to assign technicians to work orders and to view the work order schedule on any given day. Dispatch allows you to view detailed information about the various assigned and unassigned work orders and technicians. Searching for a specific work order, reassigning a work order, or adding a new work order are also possible.

Entering labor, materials, and other costs (such as travel expense) in Work Order is very easy. Unlimited descriptions of work performed, or work recommended, can be entered. When a work order is updated to Accounts Receivable for billing, invoice amounts are totaled on the screen, allowing you to check your work immediately.

Work Order allows up to five pricing levels for material charges and labor. Work orders can be associated with a job in Spectrum’s Job Cost module and become part of the Job Cost WIP schedule. Stand-alone billings have standard costs associated with labor and material, and entries automatically create cost of sales entries in General Ledger.


  • The Work Order Site User-Defined Fields Maintenance screen allows entry for a virtually unlimited number of user-defined fields.
  • Users can choose from the following date type options: Technician scheduled start date, Entered date, Requested date, Scheduled date, Assigned date, Arrived date, or Finished date.
  • The Work Site Address File Maintenance | Equipment window allows users to enter equipment for sites that do not have service contracts set up.
  • On the Site Address File Maintenance screen, include directions as free-form text and make them available in the Web Portal Work Order application.
  • Send an e-mail to a technician with a simple right-click of the mouse is available for each work order.
  • Work orders can be entered, completed, printed, and transferred to AR, all in the same entry screen, for fast and efficient processing.
  • The Service Calls screen simplifies the creation of new work orders while providing advanced search capabilities, including credit check information, the customer’s work order history, and the work order’s lead source.
  • New work sites, jobs and customers can be added immediately to the master files during work order entry.
  • Work Order’s Dispatch System allows you to assign and reassign technicians to work orders, view the work order schedule, and create new work orders. Technicians and assigned work orders are displayed in a timeline format, based on user preference. Additional information about the work orders, technicians, and sites or jobs is also available from Dispatch.
  • Transferring completed work orders to Accounts Receivable automatically creates invoices for billing.
  • Separate dates and times are stored for order entry, assignment, and completion of each work order for use in later analysis.
  • Five billing levels for labor and material rates can be set up for each customer.
  • Labor billing rates can be set up for each employee, employee category, customer, or job phase.
  • Labor burdens can be calculated by a percentage, dollar per hour, or actual cost.
  • Technician actual hours vs. billed hours are maintained for each work order and can be printed for productivity analysis.
  • Flat rate tasks, such as the installation of a dishwasher, provide a convenient method for speeding entry and a way to simplify quotes. Flat rate tasks are comprised of a group of labor, material, and other cost items, and can serve as single line items on work orders or as templates for additional detail.
  • Other costs not included under labor and material, such as travel expenses, can be computed as a flat fee, an hourly rate, a percent of amount billed, or a percent of the cost.
  • The Lead Source feature provides a way to track the source of new work order business. Lead sources might include the yellow pages, direct mail marketing, or contractor referrals.
  • Customer approved proposed work orders can easily be transferred to actual work orders.
  • New work orders can be created from Service Calls, Dispatch, or Work Order Entry.
  • Multiple GL departments are supported for sales and cost of sales reporting. Unlimited comments can be entered for work ordered, work completed, site address, and other notes about the job.
  • Material usage is integrated with inventory items maintained in the Inventory Control module. Material codes may also be set up in the Work Order module for customers who do not have Inventory Control.
  • Job work orders with inventory items automatically reduce inventory on hand when materials are updated to the Job Cost module.
  • Separate sales and cost of sales GL codes can be set up for labor, materials, and inventory usage.
  • Global price updating allows you to automatically calculate the five price levels based on a standard cost markup or as a discount off of list price.
  • Price adjustments are also available based on a constant dollar increase by category or by a percentage increase by category.
  • E-mail communications and the ability to dispatch a technician via paging is available through the Dispatch Board.
  • Inquiry screens can show the entire work order information by status, job, site, customer, technician or date.
  • Work Order is fully integrated with the Accounts Receivable, Inventory Control, Job Cost, Payroll, Purchase Order, and Service Contract modules, which reduces input time and ensures accuracy.

Inquiry Screens

  • Work Order Inquiry by Technician
  • Work Order Inquiry by Status/Date
  • Work Order Inquiry by Job/Site
  • Work Order Inquiry by Customer
  • Work Order Inquiry by Zip Code/Zone
  • Zip Code Inquiry by Zone
  • Work Order Reports
  • Work Order Reports
  • Work Order History Report
  • Work Order Profitability Report
  • Proposal Form
  • Labor Billing Rates Listing
  • Labor Category Listing
  • GL Department File Listing
  • Standard Phase File Listing
  • Technician Listing
  • Work Order Type File Listing
  • Work Order/Site Address Listing
  • Work Order Item File Listing
  • Work Order Message File Listing
  • Work Order Dispatch Form
  • Work Order Forms
  • Labor Hours Edit Listing
  • Material Edit Listing
  • Zone File Listing
  • Dispatch Status Listing
  • Other Cost Listing
  • Task Listing
  • Lead Source Listing
  • Labor Hours Edit Listing
  • Material Edit Listing
  • Other Cost Edit Listing
  • Dispatch Listing
  • Priority Listing
  • Technician Status Listing

Other Applications

The following applications are designed to work hand-in-hand with Work Order:

"Work Order" is part of the Spectrum Construction Management Software line of products, developed by Dexter + Chaney.