SAM Pro Enterprise offers a complete work order management, dispatching and scheduling software system that is completely integrated with its Financial and Field Service software. Since all modules are written by Data-Basics, there are absolutely no integration issues to resolve. Data-Basics dispatching software is fully scalable, and ideal for field service, contracting, equipment sales and rental, facilities maintenance, construction and other industries.

Highlights include:

• Support Preventive Maintenance and Emergency Service Work Orders
• Full Integration with Mobile Workforce & CRM Software
  • TechAnywhere - Wireless Field Service Tech Applet
  • ServiceAnywhere - Service Provider/Subcontractors Internet-Enabled Module
  • CSRAnywhere - Customer Sales and Service/CRM
  • Web Client Interface
• Supports Management by Exception:
  • Manage only the problems
  • Customized escalation profiles
  • Works with Escalation Manager
  • Automatic notification of exceptions to anyone, anywhere with ReportAnywhere
• Dispatch Board
  • Display multiple dispatch boards simultaneously
  • Select Power Board or Classic Board
  • Create PO for selected work order
  • Drag and drop scheduling
  • Direct access to work orders
  • Global dispatch for national accounts clients
• New Call Work Order Creation
  • Past due AR warning
  • Enhanced call back processing
  • Quickly locate site and equipment records
  • Customized call scripting by work code, equipment
  • Displays warranty coverage, service days and site history