CreditPoint understands that every company has its own unique collections process. That’s why we designed PayPoint, our collections, dispute and deductions management software, to be an extremely configurable application. From our intuitive dashboard, each user has the ability to manage all of the necessary collections functions, including call prioritization, reminder notices, and established follow-up activities. All of the information is segregated and displayed in a variety of panels, which are matched to your specific workflow.
PayPoint also integrates with our nSight business intelligence tool, giving you access to a wide variety of performance metrics. At the executive level, reports can be configured for performance review, cash forecasting and portfolio analysis. Reports can also be refined down to a granular level, giving you detailed analysis of your overall portfolio or individual accounts.
- Automated Workflow - Collectors can access custom call scripts and log the resulting disputes/promises. PayPoint also allows you to make assignments and track progress, as well as integrating with sales and customer service operations.
- Granular Business Intelligence Reports - Configured reporting helps you drive performance. Reports have drill down capability from the macro to the micro level.
- Configurable & Flexible - Dashboards can be configured for a particular collector’s workflow, while also giving collectors direct access to multiple collections strategies.
- Mass Correspondence & Proof of Delivery - Extreme time savings comes from automation of your correspondence. (UPS, FedEx and USPS)
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