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The Cove Systems Stream V Incident and Actions system is a powerful and versatile tracking system that can be used for a variety of tasks within a support, service, and marketing organization.
The use of customized, user specific, multi-parameter browse technology allows the client to define exactly the functionality they would like for their system.
All codes for Incidents, Stages, and Actions in the system are fully definable by the client company to allow the software to function by utilizing their workflow and processes.
The system allows the customer to be selected either Company centric or Contact centric, thereby allowing for the filtering of client support; either by the parent company or the specific company site utilizing your support services.
Incidents are free flowing and can either be predefined with stages and actions coming from the stages or as simple as a single action per incident.
"Incidents & Actions" is part of the Stream V line of products, developed by Cove Systems.