Is Covalent Performance Management Suite right for your business?

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Covalent Complaints helps boost customer confidence and overall performance by offering a centralised method of storing, progressing and resolving customer issues.

Covalent Complaints centralises and structures the management of Complaints, Compliments, Freedom of Information requests, CCfAs and other forms of customer interaction.

You can set up different stages to allow you to progress the complaint through your normal workflow process and assign actions to each complaint to remedy the problem.

  • Simple dropdown lists ensure the right information is recorded against the complaint. These are configurable and can comprise Complaint type, Complaint Source, Complaint Remedy, Complainant Type and Complainant Ethnicity.
  • Set up default options for remedy types. If a specific action can be taken to remedy a complaint, for example removing refuse that had not been collected or a review/change to the processes of the organisation, a specific default action can be allocated, complete with due dates and subsequent actions.
  • Complaints reporting is built-in, and all just point & click. Covalent is supplied with a library of pre-defined Complaints report templates that cover most requirements. Customer-specific reports can be created using the Covalent Report Central built-in reporting tool.

Other Applications

The following applications are designed to work hand-in-hand with Covalent Complaints:

"Covalent Complaints" is part of the Covalent Performance Management Suite line of products, developed by Covalent Software Ltd..