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Customer relationship management, a key component of CORESense’s Integrated Retail Management solution, provides you with all the tools you need to build a loyal and profitable customer base.
With CORESense you can access and view customer and order information from all sales channels to deliver personalized service at every point of touch. You can leverage the integrated email platform to stay in constant touch with your customers and get their feedback on your service.
Finally, you can analyze past purchases to identify your best customers and offer them special incentives to come back such as preferred customer loyalty cards, special discounts or coupons that can all be created and managed from within the CORESense solution.
CORESense gives you the ability to capture and access detailed customer information including contact information, purchases and e-mail communication history from your in-store point of sale terminals or sales order interface. With this capability you can create and maintain an accurate customer database and arm your staff with a complete history of customer communication.
Identifying and rewarding repeat customers is great way to build a loyal customer base. CORESense tracks purchases by customers so you can identify your best customers and what they bought. Armed with this information you can offer them special incentives to come back such as preferred customer loyalty cards, special discounts or coupons.
With CORESense’s integrated e-mail management tool you can provide customers with a steady stream of information about your store, current specials and items of general interest. You can also gather valuable feedback about your company and its products allowing you to quickly adjust to trends or changes in buying behavior.
Launch highly personalized e-mail campaigns designed to drive traffic to your website as well as notify customers of new products and specials available in your store with CORESense’s e-mail campaign management and communication tool. Build mailing lists by segmenting your customer database by customer attributes and purchase history. Then create, launch and track your e-mail marketing campaign all in CORESense.