Constellation Service

Enhance customer satisfaction by automating your customer service/warranty tracking department with Constellation Service, a market proven software solution with the following wide ranging benefits for customer service representatives:

• Automatic Follow-up System
• Produce a daily “To Do List” of calls/letters
• Quickly generate letters/mailing labels
• Maintain a log of all customer contact

Multi-user Capability-Improved decision making through shared information access

Service Request Processing- Merge information from client records into your own work and purchase orders

Technical Specifications-Available with software only or hosted software. Software and Hosting leases include our trouble-free maintenance program.

Constellation Service is part of the Constellation CRM product line that enhances the productivity and profitability of nearly 200 homebuilders – with 2,500 users – throughout North America.

Easily adapts to many service department styles

Since no two builders have the same philosophy on processing and tracking warranty items, Constellation Service easily adapts to a variety of service department styles with built-in flexibility to manage information more effectively in seven key areas.

• Service request item coding: The item code listing is fully customizable to provide any level of tracking detail desired.
• Item description field: If necessary, supplement the item codes with the item description field to add more detailed explanations or documentation of the problem.
• Notes field: Documentation is the key to minimizing your exposure to litigation and unresolved problems. A separate notes field is attached to every service request to log important information.
• Disposition codes: User defined disposition codes may be used to document the outcome of a request item. A record of warranty items or items fixed by the homeowner can also be maintained with these codes.
• Aging intervals: Gauge response time based on your own aging criteria. The system accommodates up to four aging intervals.
• Re-sale buyer tracking: Work on the homes you build does not always end when the original warranty expires. Constellation Service allows your warranty department to track homes for an extended time period, even up to ten years, and possibly three or four buyers later.
• Reporting capability: The system comes with a wide array of reports, including those used to track outstanding and completed service items, inventory status, walk through tracking, service request volume and subcontractor performance.