Customer Service Management

AXIOM e/Suite Customer Service is a seamlessly integrated web-based extension of AXIOM/mx Open that helps build stronger customer relationships by making critical information available to customers and employees at all times. And since customers can get the information they need themselves, the number of calls that must be handled by sales and service people can be dramatically reduced, freeing more time for priority sales and problem resolution activities.

24/7 Customer Service Capabilities provide authorized customers with direct access to the information they need to improve their own operational performance, including:

• Order status inquiry throughout the order life cycle
• Certification inquiry & re-print
• Claims entry & inquiry.

Customer-specific Views and Security allow you to provide each individual customer with exactly the level of information they need while keeping it clear and simple for them. You also have the ability to maintain strict control over what each individual can see and do.

Configuration and Administration Capabilities allow you to create a customer service web site that is highly functional and highly secure. In addition, it provides you with the tools to extensively tailor the graphical look and feel to make it attractive, easy to use, and unique to your company - all without custom programming or the need for extensive technical skills.