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The Service Management system tracks service calls from the moment the customer calls until the job is complete. The call-taking screen provides immediate access to service call status, contract information, service & credit history, and technician activity. Up-to-the-minute information insures dispatchers correctly assign technicians to service calls. It allows for the printing of dispatch tickets, paging technicians, updating mechanic schedules, and posting labor to work orders and Payroll at the same time.
The system prompts the call-taker when entering calls to prevent against: a duplicate service order being scheduled, missing important reference notes on the customer and job site that were previously entered, and/or ignoring existing maintenance contracts on the customer. Calltakers can even follow on-screen scripts.
Cumbersome paperwork and excessive radio time can be eliminated by using Quick Turn-In. Upon completing a call, the technician informs the dispatcher of the tasks performed on the call. CONTRAC2 will break the tasks into parts and labor, and produce a restocking report for the technician’s truck. Work Order/Invoice information is also automatically captured.
Calculate technician commissions (or bonuses) based on up to 15 different types of revenue, even if each technician has a different commission percentage rate. The system will also track ‘spiffs’ on parts.
"Service Management" is part of the Contrac2 line of products, developed by Compusource.