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The field service management software system is a unique system in that it allows technicians the ability to track service calls in their entirety, from the initial customer call all the way through job completion. All customer information, service histories and technician activity can be immediately accessed from the call-taking screen. The field service management software system also allows for the paging of technicians, the updating of technician schedules, the printing of dispatch tickets and the posting of labor to work orders and payroll simultaneously.
This field service management software system is a complete service management system. It has the ability to increase dispatch efficiency as well as technician productivity and can handle a variety of work prices - T&M, fixed price, flat rate and “not to exceed” work. It can analyze worker productivity with customized reporting and interface with the wireless dispatch product for more range of motion within the field service management software system. The field service management software can also track the source of customer calls to determine how effective marketing and advertising campaigns are at reaching potential customers. By utilizing this system a company can drastically improve cash flow and reduce billing cycles due to the automated and paperless features of field service management software.
A couple of key features the field service management software system offers to service managers and technicians is contract history, technician scheduling, commission calculation and flat rate book printing. With the contract history a technician can quickly find information on jobs such as service call dates, technician responses, description of problem, billing amount, work performed as well as a number of other criteria that will allow technicians to effectively assess the situation at hand. With advanced scheduling features, technicians can manage maintenance calls and trouble calls. Field service management software also has the ability to calculate technician commissions on a per job basis as well as divide commissions between technicians when called to the same job. By having field service management software as your primary resource, work flow will increase, cash flow will improve and billing cycles will be reduced.
"Service Dispatch Management" is part of the Ascente line of products, developed by Compusource.