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Using IVR’s combination of software and hardware, you can interact with corporate systems through telephone interaction. Voice-enabled, self-service solutions provide customer satisfaction in the most cost-efficient manner. Cogsdale’s IVR helps you increase efficiency, reduce costs, and build a competitive edge. Our advanced computer telephony and speech technologies deliver turnkey customer service solutions that work. Cogsdale CSM’s speech recognition technology lets you interact with the system using voice commands for increased ease-of-use and Voiceprint Identification technology that makes account access more secure and convenient than the use of PINS alone.
"Interactive Voice Response" is part of the Customer Service Management line of products, developed by Cogsdale.