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Using Cogsdale’s Account screen allows customer service representatives to view everything about the customer in one place. CSR’s can also:
Drill down to more detailed information
Schedule service orders
Create payment schedules
View payment history
View active connections
Cogsdale CSM offers fully convergent billing functionality allowing organizations to bill any number of services including: electric, telecommunications, water, wastewater,…
Using Permit Management, towns can manage permitting as an integrated part of the financial management system. Through the Permit window, users can set up, enter, process,…
Using License Management you can set up, enter, process, and print animal, taxi, and bicycle licenses and renewals. You can configure an unlimited number of license types…
Using By-Law Management configure, enter import, process and print various municipal infractions, to create a file that can be transferred to state or provincial motor…
Interactive Voice Response
Using IVR’s combination of software and hardware, you can interact with corporate systems through telephone interaction. Voice-enabled, self-service solutions provide…
Customer Relationship Management
Cogsdale works with Microsoft Dynamics CRM to provide greater access to information and services with simpler processes, less paperwork, and fewer manual interactions. It…