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Customer Service Management

A software system designed by Cogsdale.
Questions about Customer Service Management? Call (800) 827-1151 and talk to a software expert now.

Using Cogsdale’s Account screen allows customer service representatives to view everything about the customer in one place. CSR’s can also:

  • Drill down to more detailed information
  • Schedule service orders
  • Create payment schedules
  • View payment history
  • View active connections

Functionality Modules

Utility Billing Cogsdale CSM offers fully convergent billing functionality allowing organizations to bill any number of services including: electric, telecommunications, water, wastewater,…

Permit Management Using Permit Management, towns can manage permitting as an integrated part of the financial management system. Through the Permit window, users can set up, enter, process,…

License Management Using License Management you can set up, enter, process, and print animal, taxi, and bicycle licenses and renewals. You can configure an unlimited number of license types…

By-Law Management Using By-Law Management configure, enter import, process and print various municipal infractions, to create a file that can be transferred to state or provincial motor…

Interactive Voice Response Using IVR’s combination of software and hardware, you can interact with corporate systems through telephone interaction. Voice-enabled, self-service solutions provide…

Customer Relationship Management Cogsdale works with Microsoft Dynamics CRM to provide greater access to information and services with simpler processes, less paperwork, and fewer manual interactions. It…

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