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Dispatching

part of the Electronic Service Control product line, by Coastal Computer Corp

  • Maximize Productivity
  • Efficiently Manage Technicians
  • Organize and Track Service Calls

  • Quicker Response Time to Customers

  • Customer Qualification – Using the Qualification screen, users can quickly access all pertinent information about customer equipment, service and billing history.

  • Dispatch Entry – The Dispatch Entry screen allows users to quickly set up service calls based on priority, skill level, dates and times. Using ESC's Complaint Codes you can quickly and accurately enter service requests. The ability to store unlimited notes allows dispatchers to enter specific information for each circumstance.
  • Electronic Dispatch Board – The EDB allows you to manage your service calls quickly and easily using a graphical interface with drag and drop features. Easily reschedule calls by simply dragging and dropping them onto the next available technician or day.
  • Integrated Mapping – ESC's seamless integration with Microsoft MapPoint allows users to view all service calls in a geographical area and organize them in the most efficient manner, saving time, mileage, and money.
  • Email and Alpha Paging – Users have the ability to send all service calls to technicians via alpha numeric paging or standard email. This feature includes compatibility with desktop computers, PDA's, handheld computers, web enabled phones, and standard alpha-numeric pagers.

Other Applications

The following applications are designed to work hand-in-hand with Dispatching:

"Dispatching" is part of the Electronic Service Control line of products, developed by Coastal Computer Corp.

Related Products

"Dispatching" is part of the Electronic Service Control line of products, developed by Coastal Computer Corp.

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  • System Requirements

    Desktop

    • Microsoft Windows

    Server

    • Microsoft Windows Server

    Database

    • Microsoft SQL Server
  • Industries

    Electronic Service Control is made for businesses in the following industries:

    • Commercial & Service
    • Computer & Electronic Products
    • Construction
    • Engineering
    • Heating, A/C and Ventilation Services
    • Manufacturing
    • Transportation
    • Utilities
  • Product Demo

    If you want a product demo of Electronic Service Control, you need to speak with an authorized Coastal Computer Corp provider. We can help with that. Fill out our Software Search form.

  • Product Training

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  • Product Support

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