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coAction Receviables Management provides an advanced platform that allows you to dramatically improve your order-to-cash process. Receivables Management combines the best of collection processes, customer collaboration and automation to manage collections-related activities and improve DSO.
For too long, collections and receivables departments have been using vanilla software systems to manage collections. Even with the best of collection process and strategies in place, the rigid and inflexible software environments used by many collections departments lack the breadth and depth of functionality needed in today’s real time world. The lack of advanced collection management software has led to inadequate management of business workflow, more paper than needed floating around, lack of auditing & history and patch work systems based on spread sheets.
coAction interfaces with the end user’s accounts receivable system. Employees can pull specific pieces of account data, such as balance owed and notes about the account, directly from multiple databases using drag and drop technology. Workloads can be prioritized by user-defined categories and other criteria that direct data flows and tasks to the appropriate employee or manager. coAction is focused on ways to boost end-user productivity. coAction integrates collections software with power dialers and call centers to more effectively manage inbound and outbound calls.
Simple to use yet powerful boost to employee productivity coAction makes it easier for collections personnel to exchange information with credit grantors, account executives, sales teams and managers via the Web, receive debtor payments via the Internet, and boost employee productivity. The platform uses analytical expertise, reporting, and data mining tools to understand and interpret customer behavior and key trends that change customer behavior. coAction uses the most predictive combination of models to measure risk, response, revenue or any other objective that is to be measured.
coAction is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.