Today’s progressive business leaders are dramatically re-shaping their enterprises, outsourcing non-strategic processes to multiple marketplaces and extending their reach through partners, resellers, and e-commerce. But with all this complexity comes less control and visibility. To effectively compete in this flatter world, multi-enterprise service supply chains require technologies that span the extended enterprise and provide visibility at all levels of the service network.
Today’s service solutions must encompass both forward and reverse logistics. And they must bring together planning, execution, analytics, collaboration, and visibility—so companies can continuously monitor, adapt and respond to actual performance, adjusting both plans and execution in real time.
Click Commerce solutions for the service supply chain synchronize decision support, execution and analytics purpose-built for the aftermarket services industry. Our unique combination of domain expertise, business process intelligence, and sophisticated software let companies manage all the processes necessary to plan and deliver superior service. By improving service levels and asset utilization while reducing costs, Click Commerce solutions help companies gain and retain customers and improve sales and profitability.
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