Is Professional Services Automation right for your business?

Professional Services Automation is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a Professional Services Automation demo, technical support, product or pricing information or to simply to compare Professional Services Automation with competitive options? Quickly get answers and the information you need.

Client satisfaction is key for repeat business, and Changepoint Professional Services Automation (PSA) helps you ensure clients are satisfied.

Changepoint PSA provides customer lifecycle management features, including:

  • support desk capability to manage customer issues, defects and requests, with client self-service and request initiation through a client portal
  • a complete view of every customer interaction (e.g. current opportunities, projects underway and open support desk items)
  • integrated survey management, for a more effective and timely feedback loop
    • Personalized, customer-specific surveys (based on the type of interaction and the resources involved)
    • Integrate surveys into your business process (at any time during the customer life cycle) to ensure more timely and actionable feedback
    • Dashboard visibility into survey results (by survey, by customer, or by employee)
    • Leverage survey for both internal and external feedback
  • more effective product planning
    • Leverage our client portal to accept feature requests and allow customers to participate in product management-driven product roadmaps

Other Applications

The following applications are designed to work hand-in-hand with Customer Lifecycle Management:

"Customer Lifecycle Management" is part of the Professional Services Automation line of products, developed by Changepoint.

Related Products

The following software product lines are also offered by Changepoint: