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Core2 - Customer Service empowers customer service representative by providing them with accurate and timely customer and business information. Real-time information at their finger tips includes:
The Core2-Customer Service supports extremely flexible pricing and discounting. Both pricing and discounting include date effectivity; future prices and discounts may be entered in advance of going into effect, past prices and discounts may be retained for historical reporting. Price maintenance is streamlined by linking customers and prices via a Price List. Discounts are organized by discount contract. Any number of customers or customer groups may be placed on a discount contract and the contract can cover an unlimited number of items and/or item groups. Items may have multiple discounts of varying amounts and effective dates. A single customer may be on any number of discount contracts at one time. In addition, the system includes features for processing service charges. These features may also be used to credit customers for services they have provided.
Sales orders enter Core2 either by electronic order processing or manual sales order entry. With either method, the following functions are performed as the order enters the system:
The Core2 - Customer Service includes a delivery confirmation function. Delivery confirmation is optional and is activated on a customer-by-customer basis. If active, delivery confirmation is required before the customer is invoiced for the delivery. Integrated with the delivery confirmation process is the customer returns and credits process. This process enables quick adjustment for delivery overages, shortages or damages. The Core2 customer return functions accommodate the processing of physical returns from customers.
"Core2 - Customer Service" is part of the Core2 - Advanced Distribution line of products, developed by Catalpa Systems.