Is Core2 - Advanced Distribution right for your business?

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This product has been discontinued and is no longer available for purchase

Core2 - Customer Service empowers customer service representative by providing them with accurate and timely customer and business information. Real-time information at their finger tips includes:

  • Item availability and configurations
  • Pricing/Discounting and promotions
  • Up-selling Support
  • Delivery schedules and estimated freight costs
  • Current order status and past order history

Core2 supports proactive customer service activities such as

  • Outbound calling of customers who have missed their normal order time
  • Storing and retrieving standard orders for a customer
  • Call-backs to track service levels and sample activities
  • Marketing and up-selling campaigns

The Core2-Customer Service supports extremely flexible pricing and discounting. Both pricing and discounting include date effectivity; future prices and discounts may be entered in advance of going into effect, past prices and discounts may be retained for historical reporting. Price maintenance is streamlined by linking customers and prices via a Price List. Discounts are organized by discount contract. Any number of customers or customer groups may be placed on a discount contract and the contract can cover an unlimited number of items and/or item groups. Items may have multiple discounts of varying amounts and effective dates. A single customer may be on any number of discount contracts at one time. In addition, the system includes features for processing service charges. These features may also be used to credit customers for services they have provided.

Sales orders enter Core2 either by electronic order processing or manual sales order entry. With either method, the following functions are performed as the order enters the system:

  • Check Availability of Item to Customer
  • Make Authorized Substitutions
  • Determine Sourcing and Transportation for Item
  • Determine Delivery Dates
  • Check Availability of Item at Source
  • Price Item

The Core2 - Customer Service includes a delivery confirmation function. Delivery confirmation is optional and is activated on a customer-by-customer basis. If active, delivery confirmation is required before the customer is invoiced for the delivery. Integrated with the delivery confirmation process is the customer returns and credits process. This process enables quick adjustment for delivery overages, shortages or damages. The Core2 customer return functions accommodate the processing of physical returns from customers.

Key features include

  • Flexible Sales Order Pricing and Discounting
  • Automatic Sourcing and Transportation Planning
  • Order Credit Checking
  • Customer Call Schedules
  • Available to Promise
  • Automated Item Substitutions
  • Push Orders for Product Rollouts
  • Template Orders
  • Customer Returns and Credit Memos
  • Electronic Order Processing
  • Sales Tax Calculations
  • Customized Delivery Documents
  • Customer Service Charges
  • Non-stock Item Sales
  • Full integration with freight rating to provide shipment freight quotes real-time
  • CRM and Sales Analysis features

Other Applications

The following applications are designed to work hand-in-hand with Core2 - Customer Service:

"Core2 - Customer Service" is part of the Core2 - Advanced Distribution line of products, developed by Catalpa Systems.

Related Products

The following software product lines are also offered by Catalpa Systems: