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Bluegrass iNet Service, an application designed to provide your customers with on-line work requests and access to their active work orders and work history records. This provides you with a true competitive advantage when dealing with commercial, industrial and property management companies by helping you solve their more demanding service and related information requirements.
This internet-based module integrates directly with our Dispatching and provides multiple levels of security. You control which customers have access to the service, the level of details they see and whether or not history is available to the company and or individual users. You have the option of allowing customers to setup their own users or maintain absolute control over access. In either case, users only have access to information related to their companies and each users session is logged.
Transfer of data between the databases is also under your complete control – you determine how often new requests are downloaded, work orders uploaded and when the daily maintenance should occur. If errors occur during normal operation or during a transfer of data, the problem is logged and an email alert is sent to you and we can be copied, as well.
For those of you with technical interests, the site has been developed using ASP.net, vb.net and SQL-Server as its database.
We have created a package that includes the Webmaster and Bluegrass applications, website setup and training and 12 months support. If you already have a company website, there are additional issues that normally must be addressed to handle this type of web application. If you don’t have a company website, we can provide help in that area, in addition to creating the Webmaster site.
Browser – since this is a web-based product, there are no requirements for local installation of anything other than a web browser, and that should be Microsoft IE 5.1 or higher. Other browsers are not supported.
Bluegrass Software – there will be an additional module to install on your server that controls the interface between the web-based SQL and your files.
Web Site – if you already have a web server or service provider that will support multiple addresses (URLs) you can make use of that resource. We can refer a hosting site company, payable directly to the hosting company. In any case, we will setup and test the site for you. If you use your own resources, the site must offer and support the following Microsoft products: SQL Server 2000 or higher, the .Net Framework v1.1 and ASP. Net. In addition, they must allow direct, open access to their email servers without requiring Authentication. We strongly recommend you take advantage of our hosting service – we’ve already worked-out the bugs with them.
Web Access – you will need to have broadband web access (DSL, cable modem or bi-directional satellite) to handle the data transfer requirements. A dial-up connection will not provide the speed required. Your customers will only need a dial-up connection.
Webmaster. This includes reviewing your current database for potential problems. Training will focus on Username/Password maintenance and work order entry activities. It is expected that you will be able to provide training to your customers very quickly.
Entry-level pricing for web hosting should be sufficient for many users, with upgrade paths priced according to on-going usage.
"iNet Services" is part of the Bluegrass Software Solutions line of products, developed by Bluegrass Technology.