Contact Management (Task, Call, Named Action items)
Opportunity Pipeline Mgt (Create a selling process comprised of milestones & stages).
Sales Forecasting
Proposal Generator
Marketing
Campaign Tracking - Including the ability to use Invoice information for automatically impacting Campaign ROI
Email Broadcasting - Profile your database, Create an email template, then broadcast out to found record set.
Drip Campaigns - Put leads on a series of automates email templates and action items.
Web to lead / prospect / account with workflow - CSS / HTML enabled forms to capture lead information, then route to qualification questionnaire for profiling before creating lead or prospect record.
Survey Management
Service & Support Case Management
When creating a case, you can reference the item at the core of the issue, from recent orders (including image of the item). Whether being created internally or from the portal.