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Customer Relationship Management (CRM) software is about giving your employees an easy-to-use information system they need to serve and enhance the relationship with your customers - including potential customers (leads). It starts by having all the customer and lead information at the fingertips, including quotes, orders, phone call notes, emails, projects - everything. This way, when you are servicing a customer, you know what you are talking about because you see all previous telephone calls, emails, quotes, orders, etc. with that customer. Same with vendors and suppliers.
360EnterpriseSuite CRM is designed for everyone in your enterprise including Sales, Marketing, Service, Operations, and Executive team to be working on the same information for better results.
"CRM/Help Desk Enterprise" is part of the 360EnterpriseSuite line of products, developed by BCA Technologies, Inc.
360EnterpriseSuite is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.