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athenaCollector

Medical billing software by athenahealth
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Medical billing services, proven to get you paid more, faster

Conventional medical billing systems give you just software. athenaCollector delivers more, combining cloud-based software, networked intelligence, an efficient workflow and back-office services. Our experts take on your most time-consuming tasks, like claim submission and follow-up, denial management, payment posting and more, getting practices paid 6% more, and 32% faster.1

By working at massive scale for our 67,000+ clients, athenahealth drives results with unparalleled accuracy and efficiency. It’s part of our proven approach.

Keeping claims error-free

We focus on getting you paid the first time, that’s why 94% of claims submitted by our practices are successfully adjudicated on the first submission.

Payer changes are inevitable, but we stay ahead of them with our patented Billing Rules EngineTM, a database of more than 40 million payer rules. Our Payer Intelligence team diligently keeps the Rules Engine up-to-date, researching payer information and tracking more than 35 million claims per quarter. And to ensure a denial never happens again, we continuously monitor payer trends and add new insurance rules daily via our cloud-based network.

Here’s how our Patented Rules Engine Works:

The Rules Engine automatically alerts you to any issue with a claim, so you can address it before the claim is submitted. You’re more likely to submit clean claims and collect payment faster. If a claim is denied, we help fix it and add a new rule, so that denial never occurs again for an athenahealth provider.

medical billing teams that reduce work and hassle

While your staff moves through our easy 5-stage workflow, expert teams track and manage your claims—work that we perform at scale for our network of more than 67,000 providers.

And our patented Billing Rules Engine helps keep claims error-free the first time. If a claim has any issues, the Rules Engine alerts you before it’s submitted, resulting in fewer denials and far less follow-up work with payers.

Guaranteeing ICD-10 readiness

Our continuously updated cloud-based software keeps you prepared for industry change, backed by guarantees for Meaningful Use, ICD-10, PQRS and more.

“If you don’t have a plan for ICD-10 already, you are behind. There needs to be a plan in place and my plan is with athenahealth.”

Dr. Jeff Drasnin ESD Pediatric Group

Coaching you for optimal financial results

By benchmarking, tracking, and continually helping you improve your processes, we make sure your practice—and collections—are managed as efficiently as possible. And we track and identify areas for improving key performance measures. For example, entering patient charges soon after care is delivered, or minimizing charge entry lag.

As part of our athenaCollector service, we provide training, resources and coaching to help you monitor turnaround time, at no additional charge. We also identify and implement other medical billing best practices learned from our network of more than 67,000 providers.

*Average turnaround time for 2014 athenahealth practices

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