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As part of the Made2Manage ERP solution, the M2M CRM software module provides you with the tools you need to put the customer first. M2M CRM applications help marketing, sales and support work together to generate more qualified prospects, carefully manage your selling opportunities, and provide responsive support.
With M2M CRM marketing applications, you can create and capture new business opportunities by designing and executing effective marketing initiatives at the right times. You can use M2M CRM tools to analyze your customer and prospect base, target the best prospects, then create and manage effective marketing campaigns. M2M CRM marketing tools can help you:
The M2M Sales Center helps keep your sales reps connected to the critical order status and account information they need to assist. With M2M Sales Center, your sales team can gain visibility into key back-office data, from any location at any time, to provide more responsive customer service. What’s more, M2M Sales Center is designed specifically for small and midsize manufacturers like you so it’s easy to use, inexpensive to own and requires no messy integrations of data migrations. With M2M Sales Center, you can:
M2M CRM applications can assess all of your sales opportunities and provide you with greater visibility. You have the flexibility to evaluate opportunities at every point in the sales cycle, value each opportunity, determine prospects’ time frame for purchase and identify budgets in place for acquiring your product. Using M2M CRM, you can forecast and analyze your sales opportunities by:
The M2M Advanced Configurator provides make-to-order (MTO) and engineer-to-order (ETO) companies the power to handle the most complex configurations. Through the use of eye-catching graphics, M2M Advanced Configurator provides users at any level the ability to easily create rules, formulas and custom input screens to simplify the configuration entry process.
M2M Advanced Configurator is quick to implement and easy to maintain. Through its straightforward web-based interface, it is easy to support complex product configurations and does not require any programming experience or on-going consulting support. The M2M Advanced Configurator product suite supports the creation of custom bills of materials and routings “on the fly” complex pricing mechanisms, and entering orders and quotes over the web.
With the M2M Advanced Configurator core product suite, you can:
The M2M Advanced Configurator core suite can be enhanced with the following optional modules:
M2M CRM gives you powerful tools for servicing customers after the sale. Whether the customer received the wrong item, incorrect specifications or the product simply quit working, you can now easily enter and monitor all of these customer-related issues. The M2M CRM customer service features give you the ability to:
The M2M CRM Field Service module will help you surpass the expectations of your customers for delivering off-site installation, repair and service for products covered by service contracts or warranties. Providing off-site service for your products does not have to be difficult to manage. The M2M CRM Field Service module enables you to:
"M2M CRM" is part of the Made2Manage ERP line of products, developed by Aptean.