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The Axis Customer Support team is committed to quickly and effectively addressing and resolving our customer’s support and technical questions regarding Axis enterprise software. The Customer Support staff is available Monday through Friday to answer customer phone calls and follow up with cases received via the Web. Aptean uses skills-based routing to ensure that specialized analysts are available to immediately address your question. For more complex issues, our analysts use the Axis ServiceNet tool to work directly with customers to diagnose problems and share applications remotely via the Web to resolve support issues. In addition, customers have complete access to the same case management and knowledge-base systems that are utilized by our support analysts.
"Customer Support" is part of the Axis ERP for metals, wire and cable industries line of products, developed by Aptean.