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Agiliron

A web-based software system designed by Agiliron for startups and small organizations.
Questions about Agiliron? Call (800) 827-1151 and talk to a software expert now.

In today’s competitive environment, it is imperative for businesses to continually think of ways to increase top line revenue…while reducing operational costs and administrative overhead. Solid technology solutions are the cornerstone to achieving these objectives. End-to-end solutions that larger enterprises use to compete are not affordable, not available as an integrated package and require significant dollars for licenses and hardware.

The AGILIRON Integrated Business Management Suite is squarely aimed at solving this dilemma. The solution is targeted at and designed for a growing business addressing the most common pain points experienced during that stage:

  • Inability to grow sales without the right technology infrastructure
  • Piecemeal Solutions leading to a solution mishmash, silos of information
  • Lack of business visibility across all business sales channelsManual processes with duplication of effort and consumption of valuable resources
  • Cost of multiple solutions acquisition, business customization, deployment, training and ongoing maintenance

The AGILIRON Product Capabilities deliver seamless management of all business sales channels while integrating Back-Office and Front-Office functions to streamline operations. The modules are primarily aimed at meeting the needs of product-based businesses - Wholesale, Retail, E-Commerce, Distribution, Resellers and related businesses are examples of types of business categories that can take full advantage of the broad set of capabilities and the unique value proposition that the AGILIRON solution brings to the marketplace.

Benefits

  • Affordable Solution Suite targeted and designed for growing businesses. The solution is delivered as a hosted Software As A Service model using a subscription based pricing model. Starting at Free, we offer a low entry point and ongoing operating costs to deploy enterprise class capabilities for your business with little or no investment in additional hardware or licensed software. Please see Software As A Service for details on the delivery model and the benefits that is delivers to you and your business.
  • Integrated One Stop Shop…the only solution you will need for streamlining your sales activities and managing your business operations…does not require expensive piecemeal solutions and risky software integration projects. AGILIRON interoperates with popular applications (Intuit QuickBooks®, Microsoft Office®) and payment (Authorize.net®, PayPal® etc.) vendors to facilitate the necessary business processes and allows you to retain and leverage your investments in these business solutions.
  • Grow your top line revenues by adding new sales channels…the ability to experiment with new sales channels has never been easier…with a few clicks place your products in front of audiences in new marketplaces or add a new webstore targeted at a different demographic or other niche opportunities. The infrastructure to support these efforts is yours for the taking.
  • One integrated 360 view of the business…regardless of the number of sales channels, stores or stock locations…Customers, Products, Suppliers, Orders all in one system…no more islands of data and cumbersome manual processes to make sense of the pockets of information. Ring in cost savings by improving your administration, operations and business processes. * Modular Building Blocks - pay and use what you need (different product editions available to support your immediate needs)…as your needs change add additional modules, upgrade to a more sophisticated edition of the product or add additional employees as you bring them into the business.
  • Dedicated Database for your business data…this combined with latest technologies in secure communications, storage and role based security built into the system ensure a highly secure computing, access and data transfer environment for your business information.

Software As A Service - Secure Access Anywhere, Anytime

  • Run your business from anywhere…Connect to the Web - Sign in and Go! All you need is an internet connection and a Web Browser…you could be at a remote business location, trade-show, on the road for business or on personal time…no matter where you are, you can rest assured that you are only a few clicks away from access to realtime information regarding the current state of your business.
  • Scales with your Business, Add Users on the fly. You can sign-up for the service with one or more users (mapping to their specific roles and functions within the business) that are currently operating the business. As your business grows and you add employees, you can add users into the system by providing them individual accounts thru the administration capabilities within the tool. The customer only pays for what they need at any point in time while preserving complete flexibility to add, change or delete users as required adapting to the changing needs of the business.
  • Low start up & operating costs. The service is delivered on a low-cost per user subscription model - What this means for customers is a low entry point to begin using the system for their business without a large upfront acquisition cost for a license fee based software product. In addition, the hardware cost of deploying this system for a multi-user business is small compared to the traditional client-server model that would require acquisition of a server and a sophisticated intranet connecting all the systems along with the ongoing maintenance and administration of the IT infrastructure.
  • No data protection and backup worries. AGILIRON takes care of running your channels and business operations on redundant failover systems with regular backups of your business database (see our Service Level Agreement for specific terms of service) so you no longer have to worry about hard disk crashes or computer failures. You are leveraging a world class IT infrastructure to run your business…all our servers run on the Amazon Web ServicesTM cloud computing infrastructure.
  • No software patches or upgrades. With a hosted solution, the software upgrades and patches are performed on our servers (you will be notified before major upgrades) and the next time you login you are automatically using the new version. There are no software installation hassles and headaches keeping up with the latest versions and associated data migration on your end…just login and use the system and let us handle the IT infrastructure. You and all your employees are always using the latest version of the product!

Business Intelligence

The AGILIRON Integrated Business Management Suite seamlessly integrates the management of multiple E-Commerce channels to the Back-Office and Front-Office modules.

The Business Intelligence capabilities allows the business to tap the single database of information of provide significantly improved visibility into all aspects of your business.

This is accomplished by

  • Standard & Custom Reports that deliver sales, inventory and operational data in easily consumable formats
  • Dashboard Analytics to track key performance indicators and business metrics

Now you have a 360degree view of your entire business!

InStore Channels

The AGILIRON Integrated Business Management Suite seamlessly integrates the management of multiple sales channels to the Back-Office and Front-Office modules.

The instore channels could include:

  • Retail POS - one or more stores and checkout lanes
  • Direct Sales - outbound sales to existing customers or new leads
  • Catalog Sales - sales thru inbound customer calls based on print or online product catalogs

The unified management of one or more of these channels that the business participates in is accomplished through the following high-level steps:

  • Choose which products to sell thru which channel…upload the catalog, inventory, descriptions only once
  • Select the appropriate pricing for the channels and/or customers
  • Transactions from all channels captured in real time - Orders, Customers
  • Use the Back-Office and Front-Office modules for order management, payment, fullfillment, customer support and accounting processes

Addition of more sales agents or additional checkout lanes in your brick and mortar stores has never been easier!

Benefits

Retail POS

  • Hosted by AGILIRON - zero install; no client-server intranet setup costs/maintenance
  • A PC, Internet connection, Web Browser software is all you need to add new checkout lanes
  • Add new checkout lanes or new stores with ease - scales with your business
  • POS User Interface look and feel completely customizable for your businessAttending tradeshows - your POS can travel with you and process orders
  • Manage product inventory and product pricing per store thru single AGILIRON Back-Office
  • Real-time capture of all transactions into AGILIRON Front-Office and Back-Office

Direct Sales

  • A PC, Internet connection, Web Browser software is all you need to add new sales agents
  • All agents have real-time access to immediate product inventory data and product pricing information
  • For customer interactions, complete access to customer history and buying information
  • Create Sales Orders directly into the AGILIRON system that is automatically routed to other stages in the business process
  • Complete set of Customer Relationship Management (CRM) capabilities to support Direct Sales efforts - Sales Cycle Management, Customer Activities, Campaigns

Detailed Features

Retail POS

  • Unlimited number of stores and checkout lanes
  • Adding a new lane is as simple as a PC and an internet connection
  • POS User Interface Customizable to your business
  • Assign Products and Pricing Information for each store
  • Real-time Inventory Data on Products
  • Customizable Quick Access Buttons for Top-Selling Products
  • Easy Product Selection (Barcodes or manual auto-complete) and Customer Information entry
  • Customer Receipt - Print/Email/DisableMultiple Payment Methods Support
  • Sales Tax Setup based on jurisdiction
  • Hardware Support: Receipt Printer, Cash Drawer, Barcode Scanner, Credit Card Scanner
  • iPad Support -Use the POS on your iPad at tradeshows or in the store
  • Transactions captured real-time into AGILIRON system

Direct Sales

  • Can support unlimited number of sales agents
  • Adding a new agent is as simple as a PC and an internet connection
  • All account activities, orders, tasks associated with sales agent
  • Reassign accounts, orders or tasks to other agents
  • Manage LeadsTrack Potentials thru Sales Cycle & Activities
  • Automatic Conversion to Customer Accounts
  • Generate Quotes, Sales Orders, Invoices
  • Automatic Conversion of Quotes to Orders to Invoices
  • Customer Sales & Support History Available
  • CSV Import

Online Sales Channel

The AGILIRON Integrated Business Management Suite seamlessly integrates the management of multiple E-Commerce channels to the Back-Office and Front-Office modules.

The online channels could include:

  • One or more Fully integrated B2B and B2C AGILIRON Web Store(s) hosted by AGILIRON
  • One or more Remote Web Store(s) hosted by your solution provider
  • Online marketplaces like eBay…the supported marketplaces will expand in the future

The unified management of one or more of these channels that the business participates in is accomplished through the following high-level steps:

  • Choose which products to sell thru which channel…upload the pictures, inventory, descriptions only once
  • Select the appropriate pricing for the channel - sale or auction formats (depending on the supported formats in the respective channel)
  • Transactions from all channels are captured in real time - Orders, Customers
  • Use the Back-Office and Front-Office modules for order management, payment, fullfillment, customer support and accounting processes
  • Addition or experimentation of new sales channels and reaching new customer marketplaces has never been easier!

Benefits

AGILIRON B2B and B2C Web Store

  • Hosted by AGILIRON
  • Hosting cost included in AGILIRON service subscription pricing
  • One vendor to go to for all your solution needs
  • Tighter integration with AGILIRON Back-Office and Front-Office modules
  • Complete mapping of Product Catalog, Pricing and other feature sets to Web Store
  • Do not have to maintain, learn and support two different systems as they evolve over time

Remote Web Store

  • Hosted by Your Web Store Solution Provider
  • Integrate seamlessly with AGILIRON ECommerce ERP Back-Office and Front-Office modules, take advantage of AGILIRON interface for product catalog management, product pricing, order management, fulfillment, accounting and other functions
  • Retain your investment in current store implementation and employee training
  • Less disruption to your business and customers of current store
  • Focus on capabilities that bring immediate value to business as opposed to replacement of existing working solutions - quick transition & ROI, transition existing solutions over time as it makes sense for your business

eBay Marketplace & eBay Stores

  • One click access to the large eBay marketplace as a sales channel in AGILIRON system
  • Integrate seamlessly with AGILIRON Back-Office and Front-Office modules
  • Take advantage of AGILIRON interface for your listing and monitoring progress of bids
  • Support for all pricing formats - Chinese/Dutch auctions, Fixed Prices, Reserve, Buy it Now
  • Real-time capture of customer queries, completed transactions, customer feedback

Operations (Back-Office)

The AGILIRON Integrated Business Management Suite seamlessly integrates the management of multiple commerce channels to the Back-Office modules to enable real-time management of product catalog, inventory, pricing, order fulfillment, payment processing and accounting functions.

The unified management of these back-office operations is accomplished through:

  • Single Database of products…upload the pictures, inventory, descriptions only once
  • Price Books for customers, channels or any other segmentation for the products
  • Channel Management to enable definition and configuration of all sales channels
  • Transactions from all channels are captured in real time - Orders, Customers
  • Fulfillment that facilitates the picking, packing and shipping processes
  • Accounting module that integrates with QuickBooks
  • Purchasing modules that manages the business supply chain
  • One Business Database and one system to manage your entire Back Office operations!

Operations (Front-Office)

The AGILIRON Integrated Business Management Suite seamlessly integrates the management of multiple commerce channels to the Front-Office modules to enable real-time management of sales, customers, orders, and customer support. The unified management of these front-office operations is accomplished through:

  • Unified Customer data…from across all sales channels
  • Targeted Marketing Campaigns leveraging this integrated view of your customers
  • Sales Management that allows tracking of activities, sales stage, quotes & orders
  • Order Management allowing real-time access and editing capabilities
  • Enhanced Customer Support through immediate access to customer & order information and tracking of customer support tickets to resolution.

One Business Database and one system to manage your entire Front Office operations!

Benefits

  • Complete set of Customer Relationship Management (CRM) capabilities to support Direct Sales efforts - Sales Cycle Management, Customer Activities, Marketing Campaigns
  • All agents have real-time access to immediate product inventory data and product pricing information
  • For customer interactions, complete access to customer history and buying informationCreate Sales Orders directly into the AGILIRON system that is automatically routed to other stages in the business process
  • Complete set of Customer Support Management capabilities - Case management, Order Management
  • Easily generate support statistics and sales pipeline information for business managementGrowing your customer support or sales team is easy - a PC, internet connection/web browser and then are connected immediately to your business

Detailed Features

Customer Management

  • AccountsContacts - Unlimited per Account
  • Order History
  • Customer Support TicketsTrack Quotes, Invoices
  • Associate Tasks, Events, Notes
  • CSV Import

Direct Sales Management

  • Manage Leads
  • Track Potentials thru Sales Cycle & Activities
  • Automatic Conversion to Customer Accounts and Contacts
  • Generate Quotes, Sales Orders, Invoices
  • Automatic Conversion of Quotes to Orders to Invoices
  • Customer Sales & Support History Available
  • CSV Import

Customer Support

  • Case Message CenterCase by Priority
  • Case by ProductQueue Management & Case Assigment
  • Cumulative Statistics
  • FAQ Knowledge Base

Marketing Automation

  • Communicate thru your Email Service
  • ProviderSupport for IMAP protocol
  • Send and Receive Emails
  • Associate all communications with Customer Accounts
  • Support for Bulk EmailsFilter Customer Lists for Targeted Campaigns
  • Message Personalization - HTML EditorCAN-SPAM Compliance
  • Order Management
  • Orders from all Sales ChannelsOrder
  • Modifications and CancellationsAutomatic sync of Order Changes with Channel
  • Routing of E-Commerce orders to stock locations
  • Management of Sales Returns

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