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SERVICE BRIDGE

A multi‑module management system designed by Advocate Software.
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Service Bridge is a premier software product for service-based businesses. Service Bridge employs the industrial strength relational database technology of MS SQL Server. This architecture provides single user capability as well as unlimited network scalability. Service Bridge offers a direct link to BusinessWorks and Quick Books accounting packages. This link includes full synchronization of invoices and customer information. Service Bridge also features comprehensive service contract management functions and recurrent scheduling.

The Service Bridge Suite comes complete with Customer Maintenance, Inventory Control, Equipment Tracking, Service Tickets and Order Entry, Technician Scheduling and Dispatching, Service Plans and Warranty Management, recurrent scheduling, Quotation and Invoice administration and report creation using Crystal Decision’s Crystal Report Writer.

Service Bridge can be purchased from licensed, trained VARs or direct from the company.

Functionality Modules

Financial Management Paper or electronic invoices Batch invoice processing Consolidation of invoices by customer/location Point of sale invoicing Full audit trail Third party billing Bill to and…

Inventory Management Part number Part description Serial number tracking Multiple warehouse locations Allocation committed by status code Multiple product lines Customizable product lines Kits…

Service Managment Customizable incident status codes Customer location types Recurrent scheduling Purchase Order identification Maintain or assign sales representatives Incident initial log…

Customer Management Multiple locations Equipment location Equipment history Service history by location v Multiple contacts by location Service Plan customization Service Plan tracking Service…

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