A complete workforce automation application that leverages mobile and wireless technologies to optimize service order processes. Through an easy to use web-based dispatch application, service orders, generated by customer service representatives or account managers, form a task list to be assigned to available field personnel.
Service orders can then be assigned, complete with electronic forms, surveys, or questionnaires specific to the service order nature. To further enhance the service order process, within a wireless environment, additional efficiencies are achieved through real-time data transmission between office and field personnel.
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