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SMS, a quality CRM product is a robust service management system and customer relation’s solution designed for the unique needs of service operations in small & mid-sized companies. It enables you to effectively manage equipment, service, work orders, dispatching, warranties, warranty parts and controlling inventory with reduced workflow and improved response time. SMS enables you to have a total control over your customer service organization, all using one centralized database. You’ll be able to work more efficiently and with fewer people - meaning you’ll be able to run it more profitably. It can quickly turn your service department into a profit center.
"SMS-ACT's Service Management System" is part of the CRM line of products, developed by Advanced Computer Team.
CRM is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.