Ability Chat for Help™ is our live chat software that enables you to answer questions and assist shoppers while they are in your web store to increase your sales.
The answers you give shoppers through chat software have a significant impact on their buying decisions; in fact, customers who chat for help are 3 times more likely to buy.
Ability Chat for Help™ will help your business:
- Enhance Customer Relationships
- Reduce Shopping Cart Abandonment
- Minimize Operating Costs
Our Ability Chat for Help™ Features Include:
- Online Help Button
- This allows shoppers to chat live with customer care specialists
- Push Page
- This allows you to direct shoppers to the exact location of the product they are searching for
- Chat Transcripts
- Improve new hire trainings and customer follow-up by maintaining a transcript of your help conversation
- Priority Chat Routing
- Fast track more complex questions to a phone representative directly from the chat
- Multiple Chat Management
- Define the maximum number of chat sessions, reducing call center costs and allowing more customers to be helped sooner
- Silent Monitor
- Call center supervisors are able to monitor live chats for training with whisper feature.
- Transfer Live Chat
- Customer care specialists can transfer their conversations if they need additional support
- Detailed Chat Reports
- Export chat results to Excel, Access, HTML and text files for analysis
- Provide Ability Chat for Help™ to online shoppers only when customer care specialists are available
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