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iQuest’s Repair Service Management is designed for the service and repair component to your business. From in house repair jobs to field service work, you will be able to effective manage all aspects of the repair or service work ensuring job completion and customer satisfaction.
Use status codes with each work order to identify where the work order is in the process. Each technician can view work orders assigned to them allowing management to analyze efficiency.
For your field representatives, your work orders will show the problem identified by the customer, diagnostics and steps take to complete the repair. Additionally, you can note what equipment that customer is using for future service work or even recommendations for new products in the future.
Along with managing your service employees and their work, you will also manage the service parts inventory. This includes notification when parts have arrived for a specific work order, allowing the technician to complete the project upon receipt.
Finally, easily review the work ticket prior to invoicing the customer to ensure you are billing them appropriately.
"Repair Service Management" is part of the iQuest line of products, developed by Abacus Data Systems.