Is KEY2ACT | Signature right for your business?

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Making sure your technicians, dispatchers and service managers are all connected is instrumental to ensuring you are keeping your service on schedule and delivering optimal customer service. And since very few technicians complete service calls from a desk, equipping your team with the right mobile technology is critical. With Signature field service and mobility solutions you can improve the way work orders, field tickets and field service calls are created, scheduled, executed in the field and invoiced, helping increase customer satisfaction while reducing overhead. And, since informed customers make happier customers, our easy-to-use portals ensure your customers can view their account and service information in real time.

Work Order Management/Field Ticketing

  • Efficiently generate and manage work orders and easily track required equipment maintenance or service to capture information for reporting and reference
  • Provide new levels of service by segmenting your work and the costs for packaged services at a fixed price or use phased services. Track and invoice as each phase is completed
  • Easily access up-to-date technician calendars to efficiently schedule service calls, balance workload, and manage travel time and costs
  • Create fixed work order quotes with assigned tasking requirements

Dispatching and Scheduling

  • Efficiently generate and manage work orders and easily track required equipment maintenance or service to capture information for reporting and reference
  • Provide new levels of service by segmenting your work and the costs for packaged services at a fixed price or use phased services. Track and invoice as each phase is completed
  • Easily access up-to-date technician calendars to efficiently schedule service calls, balance workload, and manage travel time and costs
  • Create fixed work order quotes with assigned tasking requirements

Maintenance Contracts

  • Streamline the management of maintenance contracts with automated quoting, invoicing, revenue recognition, preventive maintenance scheduling, work order creation with tasking, and tracking of master and individual contracts per location
  • Easily retrieve documents stored in various formats containing warranty information, maintenance records, CAD drawings, specifications or manufacturers’ operating and maintenance manuals

Mobile Field Service

Zero the down time for field technicians whether they’re online or not by equipping them with the mobile capabilities to:

  • Create, receive, modify and update assigned work orders in the field or office
  • Generate invoices and collect payments
  • Enter and update comments
  • Track equipment usage details
  • Capture time and expense information
  • Look up service call and customer history
  • Generate new service calls in the field and perform the work as approved
  • Quote “on the spot” to capture authorization for additional work for immediate or future completion

Service Estimating

  • Connect your contract estimation process from sales to operations with an estimating program that gives you the ability to track, manage and follow up on quotes through the entire lifecycle of a contract
  • Generate service estimates based on the tasks to be performed and a fixed cost for each task
  • Produce comprehensive maintenance estimates
  • Ensure work performed in the field is the same as proposed in the estimate

Customer Self-Service

Help improve customer insight and satisfaction with real-time self-service access to:

  • Service call scheduling and monitoring
  • Service history and contact information
  • Maintenance agreements and equipment lists
  • Reports and invoices

Other Applications

The following applications are designed to work hand-in-hand with Field Service:

"Field Service" is part of the KEY2ACT | Signature line of products, developed by KEY2ACT.